Frequently Asked Questions

Not happy with your purchase from Panama Jack? No worries, Panama Jack® offers hassle-free returns within 30 days of delivery. Just head over to our Return Center to start a return and print a pre-paid shipping label. Return shipping labels are issued at a flat rate of $4.95 (*excluding Beach Cruiser bicycles), which will be deducted from your total refund. Please note that we do not process exchanges. Only items purchased from our website will be eligible for a return. Items purchased from a store or online marketplace should be returned to the purchase location.

*Please contact us by email or phone to set up a return for a panamajack.com Beach Cruiser bicycle purchase. Additional charges apply for processing Beach Cruiser returns.

Items or promotions marked for final sale (i.e. "All Sales Final") cannot be returned or exchanged for any reason. The sale price is as marked on the website, and no additional discounts can be applied.

If you have any questions regarding our return policy, you can always contact us directly at info@panamajack.com or 1-800-840-5225

We are committed to do all in our power to ensure our customers' orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. Orders are usually processed and shipped within 2 business days, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always email us at info@panamajack.com or call us at 1-800-840-5225 for help. All orders will ship via: DHL, Fedex, USPS or UPS Ground.

We accept Visa, MasterCard, Discover, American Express, Shopify Pay, Amazon Pay, Apple Pay, Google Pay, or PayPal. We do not accept PayPal E-checks, personal checks, cash, or money orders.

Please note that credit cards are pre-authorized during the ordering process and then settled when your order ships. PayPal orders are settled as soon as the order is submitted.

E-mail and tracking notifications will be sent upon receipt of your order, followed by another when your order has shipped. Your shipping receipt will include tracking number(s).

Only one discount code can be applied per order. All promotions and policies advertised apply to only products sold directly on panamajack.com. All promotions are valid only during promotional period and while supplies last. Discount codes not applicable on "Specials" and already discounted products. 

When an item or promotion is marked final sale, it cannot be returned or exchanged for any reason. The sale price is as marked on the site, and no additional discounts can be applied.

We are required by law to collect sales tax for orders shipped within the state of Florida. Sales tax will be calculated during the checkout process.

We employ 256-bit Secure Sockets Layer (SSL) technology that safely encrypts all private information when placing an order.

We cannot split an order to separate shipping addresses. A separate order is required for each shipping address.

It is the responsibility of the customer to make sure that the billing and shipping addresses are entered correctly. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing or shipping information is necessary.

If the wrong shipping address is provided, please email us at info@panamajack.com or call us at 1-800-840-5225 immediately! We do our best to speed up processing and shipping times. There is a short time frame for us to update the address on your order. Unfortunately, we cannot guarantee that the update will be made prior to the order shipping. If the package is shipped with the incorrect address, the courier may not be able to deliver the order and the package may be returned to us.

There are times after the order leaves our warehouse when a package is marked as "undeliverable" by the courier. In these situations, the package will be returned back to us. When we receive "Return To Sender" packages, our team will automatically refund your original form of payment. If the order is returned and the customer requests to reship the package, additional shipping fees may be applied.

If you decide to cancel or modify your order please email us at info@panamajack.com or call us at 1-800-840-5225 as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in order process. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.

You should receive an email notification with your tracking number once your order has been shipped (excluding weekends and holidays). Please be sure to check your spam folder if you did not receive your tracking notification in your email inbox.

*Panama Jack® offers FREE SHIPPING on all orders of $20.00 or more purchased directly from panamajack.com and shipped within the contiguous United States and Puerto Rico. 

Domestic orders of less than $20.00 will be charged a flat rate of $3.95.   

Shipping address must be deliverable by DHL, Fedex, UPS or the USPS. Orders outside of the contiguous United States and Puerto Rico do not qualify for free shipping. Please note that transit times are not guaranteed. We apologize, but no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier. Orders can be shipped any of the following ways, based on our discretion:

DHL: Air or Ground (1-5 Days)

Fedex: Ground (1-5 Days)

USPS: First Class (1-3 Days), Priority (1-3 Days), Parcel Select (2-8 Days)

UPS: Ground (1-5 Days), SurePost (Ground +1 Day)

Please note that any orders containing Panama Jack Continuous Spray Sun Care products must ship via a ground transit service only.

Panama Jack® does not ship to Alaska, Hawaii or the U.S. Virgin Islands. Domestic orders outside of the contiguous United States and Puerto Rico do not qualify for free shipping. Shipping address must be deliverable by UPS or the USPS.

NON-CONTIGUOUS LOCATIONS SHIPPING CHARGES

(Our Choice of Carrier)

Standard orders can be shipped any of the following ways, based on our discretion. Please note that transit times are not guaranteed. Sorry, no local pickups are allowed. Since signatures are not required for delivery, the decision to leave your package at your door will be left up to the delivery carrier.

USPS: First Class, Priority, Parcel Select

UPS: SurePost

Please note that any orders containing Panama Jack® Continuous Spray Sun Care products must ship via a ground transit service only.

APO & FPO Addresses

Having trouble entering an APO or FPO address on our order form? Following these steps should help:

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion.

Panama Jack® has partnered with SkyBOX Checkout for international orders. By placing an international order you agree to the Terms and Conditions and the Privacy Policies of both Panama Jack® and SkyBOX Checkout.

For further information, including answers to some FAQs, please either visit the links below or the "Ship To" links at the top right of our website.

Who Is SkyBOX Checkout?

What Countries Do You Ship To?

What Payment Methods Are Available To International Customers?

What Are Duties And Taxes?  Are Any Additional Fees Or Costs Due Upon Delivery Of My International Order?

When Will I Receive My Order?

Who Do I Contact If I Have Questions About My Order?

What Is The Return Policy?